Talking TrustRadius awards with Domo’s VP of customer success

Handful of matters are as valuable to a business as client assessments. Right after all, if you know what your clients feel about you or your product, you can much more very easily go in a way that satisfies your concentrate on market’s would like and requirements. 
 
Domo has a pretty great notion as to what its clients believe about its system thanks—in section, at least—to TrustRadius, an group that compiles opinions of software options so that enterprise leaders can make far more informed technological know-how obtaining selections. 
 
But that is not all TrustRadius does. It also doles out evaluations-dependent awards each individual Might. And in 2022, individuals awards arrived early and often for Domo, which received throughout three important classes: Company Intelligence, Embedded Business enterprise Intelligence, and Facts Discovery & Visualization. 
 
How did Domo’s vice president of shopper achievement, Robert Davy, get the news? I cornered him and identified out. 
 
Q: I guess the evident initial query is: What’s your first reaction to Domo profitable so quite a few awards of this character? 
 
A: Effectively, it is more validation of the system and how our clients are participating with it. The awards are centered on suggestions from customers and the value that they’re deriving from applying our system, whether it be for enterprise intelligence or interacting with their details.

But almost certainly the greatest thing we do is travel insights by building our customers’ facts actionable. To me, that’s as opposed to a great deal of other BI applications that I’ve noticed. With Domo, you’re equipped to integrate, normalize, and rationalize 1000’s of various facts sources—and then make intelligence out of that to travel smart steps that propel their company decisions.

Q: Domo has definitely put a whole lot of time and power and aim into its embedded BI capabilities. What does staying regarded for that say to you?

A: A person of the massive traits we are seeing from our clients is that they’re shifting the way in which they interact with their customers by leveraging Domo’s embedded technologies (Domo Everywhere you go). It makes it possible for them to take their shopper associations to a new stage, and it creates a better degree of urgency and accountability for us to get that proper for them. In several instances, our buyers are developing new prospects to engage their consumers.

For illustration, a person of our huge, global gaming partners is employing embedded analytics to hook up and interact with thousands of companions. This is critical for a few reasons. First, the embedded working experience permits them to inject their brand into the platform so that it is an extension of their company. Second, it permits them to scale to a huge spouse community—and tens of hundreds of shoppers further than that. And finally, they have been able to deliver the solution devoid of a important volume of resources, which means a group of just 3-4 full-timers have been equipped to convey the solution to lifetime and handle it heading forward. That is rather awesome when you think about the scale at which they work.

Q: Details discovery and visualization are a lot more common, par-for-the-system techniques that companies leverage data. But profitable on that entrance has received to experience good, way too.

A: What it seriously indicates is our consumers are winning and getting value from our system. It practically doesn’t make a difference wherever the data exists, no matter if it is in an online procedure or a knowledge middle on your desktop—or buried in a spot that makes it “dark facts.” The fact that we can provide that knowledge to lifetime and integrate throughout various resources so that buyers can interact with it is really the vital.

We have extensive-time period customer interactions, and a good deal of the initial deployments take place in just days or months, not months or yrs. As they see the value of the first use circumstance, ideation usually grows with our consulting groups, who are concentrated on time to benefit and then growing the spots that Domo can generate value for them.

We have 1 retail buyer that experienced a sequence of checklists for its retail store supervisor to critique and update. The problem was they experienced to go into various units to discover the responses and results, then toggle again to the checklist. What’s additional, aggregating those checklists was time consuming, and then out of date by the time they were being concluded.

By bringing the info from people programs into Domo, they ended up able to develop a knowledge app that offered swift accessibility to their details and around authentic-time responses to those checklist goods. This enabled them to get far more visibility to their final results and understand variance to their KPIs, proper from their cellular machine.

Now, they can interact immediately with their prospects and workforce and push a unique end result for them. Possessing superior entry and visibility to their facts has definitely impacted the effectiveness of their organization in a favourable way. 

Q: When you have conversations with customers, or you see these kinds of awards arrive Domo’s way, how does that play into how you approach, and how you go about placing aims?

A: We’re usually hoping to study from and combine feedback. I assume one particular of the excellent matters about Domo is that our shoppers are so fanatical about the system. So, the awards are validation of the value that they’re obtaining from it. Normally, they wouldn’t be publishing nominations and critiques.

For case in point, one of our buyers was just sharing how they are employing Domo All over the place to integrate acquisitions. Think about it: You have two different businesses that are coming alongside one another and will have to have to combine units, facts, and individuals. Domo Everywhere you go will allow them to speed up the time in between acquiring a new small business and the time to fulfill their workforce. They provide the info into the Domo system, mix it, and then in fact start to connect with the workforce. The pace and agility organizations are getting by leveraging our system is fairly outstanding.  

Internally, groups throughout the firm are all centered on our buyers and encouraging them extract as a great deal value as they can from Domo. In phrases of ambitions internally, it is not about profitable awards it is about environment aims and priorities all around time to value for our buyers and then aiding them with adoption. We look at the consumer journey and times of real truth that support increase benefit and effects for their business enterprise.

Find out how numerous of Domo’s more than 2,000 buyers are applying the award-winning system to get forward and stay in advance in their respective fields.